![]() ![]() If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. One of the best Heating & Air Conditioning/HVAC, Contractors business at 323 Trimble Rd, Mansfield OH, 44903 United. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Read MoreīBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. After putting me on hold for over 10 minutes, someone came on and advised that it had been escalated to higher management and I would receive a call back within two hours. I subsequently called back and spoke to someone different and asked to speak to Tara M***** the vice president. When no one called I called back Genevieve who promptly hung up on me. ![]() I received no callback, so then I called the next day, and spoke to Genevieve again who advised they would call me back. shop that produced heating and air conditioning components near Horizon City, Texas. She then assured me that the supervisor would call me by the end of the day. Horizon City, TX HVAC sales, service, repair and installation. I called back a few minutes later, and spoke to Genevieve and I advised her that using a different address and name I was able to schedule an appointment the following week. I asked to speak to a supervisor and was advised they were not in. when I told her that they are advertising immediate appointments online she advised that they were booked up until January 11 also. I advised this was unacceptable as the heating season has already begun. I contacted them on October 25 and they scheduled me for January 11. In the past they would schedule these check ups and advise me a few years ago they changed to where I have to call and schedule it. It also included annual check up and maintenance for each heating and air conditioning. This came with a 12 year warranty parts and labor. Great service and competitive pricing, well use horizon for all our HVAC needs. In 2016, I purchased a brand-new heating and air conditioning system from horizons. Comments from our customers about the quality of our work and team near. ![]()
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